Privacy Policy

1. Introduction

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use Santa’s Magic Call at realsanta.online (the “Service”). By accessing or using our Service, you agree to the terms outlined in this Policy. If you do not agree, please do not use the Service.

2. Information We Collect
We collect the following categories of information:

a. Personal Information
• Name, email address, phone number, and payment details for processing transactions and providing the Service.

b. Child’s Information
• Information provided by parents or guardians, including the child’s name, age, achievements, wishlist, and cultural or family traditions.
• Note: We do not knowingly collect personal information directly from children under 13. All information must be submitted by a parent or legal guardian.

c. Usage Data
• Information about your interactions with the Website and Service, including IP address, browser type, device type, operating system, and pages visited.

3. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: To schedule, personalize, and conduct Santa calls, and process payments.
• Communication: To send confirmation emails, receipts, updates, and support-related responses.
• Service Improvements: To analyze usage patterns and improve the functionality, features, and user experience of the Service.
• Legal Compliance: To comply with applicable laws, enforce our terms, and protect our legal rights and the safety of users.

4. Sharing Your Information

We may share your information as follows:
• With Service Providers: Trusted third parties (e.g., payment processors, cloud hosting providers, AI technology partners) who assist in providing the Service. These providers are contractually obligated to protect your information and use it solely for the purposes we specify.
• For Legal Reasons: If required by law, or if disclosure is necessary to protect our rights, property, or safety, or that of others.
We do not sell or rent your personal information to third parties.

5. Data Security
We employ industry-standard security measures, including encryption, secure payment gateways, and access controls, to safeguard your personal information. While we take reasonable precautions, no system can guarantee absolute security. You acknowledge that transmission of information via the Internet is at your own risk.

6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal requirements. Once the retention period expires, your information will be securely deleted or anonymized.

7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal obligations.
To exercise these rights, contact us at support@realsanta.online. We will respond within the timeframes required by applicable law.

8. Children’s Privacy
Our Service is designed to be used by parents or guardians on behalf of their children. We do not knowingly collect information directly from children under 13. If you believe we have inadvertently collected data from a child without parental consent, contact us at support@realsanta.online, and we will promptly delete the data.

9. Limitation of Liability
While we strive to provide a secure and reliable Service, we are not liable for any damages, losses, or claims arising from your use of the Service, including but not limited to breaches of security, unauthorized access, or third-party actions. Use of the Service is at your own risk.

10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Updated versions will be posted on our Website with a revised “Last Updated” date. Continued use of the Service after changes signifies acceptance of the updated terms.

11. Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy, please contact us at:
Email: support@realsanta.online
Mailing Address: 2461 North Stemmons Freeway, Suite 100, Dallas, Texas 75207